You can cancel an order for a full refund without any additional fees before a shopper begins shopping.

On the website—

1. At the top left, click the 3 horizontal lines
2. Click Your Orders
3. Click View order detail on the relevant order
4. Click Manage Order
5. Click Cancel my order

On the app—

1. Tap the 3 horizontal lines in the upper left-hand corner 
2. Tap Your orders 
3. Select the order you want to cancel
4. On the order page, scroll down to Manage order
5. Tap Cancel this order

If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee of up to $15. To cancel after shopping has begun, reach out to the Customer Support Team by selecting Contact Us at the bottom of any article in the Help Center.